Privacy Policy
Effective date: October 2026
Juanene Frydman respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains how personal information is collected, used, shared, stored and protected when you visit juanenefrydman.com, contact Juanene through the website, or otherwise interact with the practice.
Who is responsible for your information
Juanene Frydman, based in Johannesburg, South Africa, is the responsible party for personal information processed through this website. For privacy questions, requests or complaints, contact Juanene at juanene@juanenefrydman.com.
Information we collect
We may collect the following information:
Contact and enquiry information, including your first name, last name, email address and the content of a message you submit through the contact form.
Professional information you choose to share, such as your role, organisation, leadership context or the nature of support you are seeking.
Technical and usage information, such as your IP address, browser type, device information, pages viewed, approximate location and interaction data, where collected through cookies or website analytics.
Why we use your information
To respond to your enquiry and communicate with you about a potential or existing professional engagement.
To provide, manage and improve coaching, facilitation and related professional services.
To keep appropriate business and administrative records.
To protect the security and functioning of the website and prevent misuse.
To comply with legal obligations or establish, exercise or defend legal claims.
To send relevant updates only where you have consented or where permitted by applicable law. You may opt out at any time.
Lawful basis for processing
We process personal information only where a lawful basis applies, including your consent, steps taken at your request before entering into an agreement, performance of an agreement, our legitimate interests in operating and improving the practice, or compliance with a legal obligation.
Cookies and analytics
This website may use cookies and similar technologies to make the site function, remember preferences, understand site traffic and improve the visitor experience. You can manage or disable cookies through your browser settings. Disabling certain cookies may affect how the website works. Where required, we will request your consent before placing non-essential cookies.
Sharing information
We do not sell personal information. We may share it with trusted service providers who support the website, email, hosting, analytics, administration or professional services, but only where they need it to provide their services and are required to protect it appropriately. We may also disclose information where required by law or to protect our rights, safety or property.
International transfers
Some service providers may store or process information outside South Africa. Where this happens, we will take reasonable steps to ensure that appropriate safeguards are in place and that the information receives protection consistent with applicable data protection law.
How long we keep information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, to meet legal, accounting or reporting obligations, or to resolve disputes. When it is no longer required, we will securely delete or de-identify it.
Security
We use reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure, alteration or destruction. No internet transmission or storage system is completely secure, and we cannot guarantee absolute security.
Your rights
Subject to applicable law, you may ask to access, correct, update, object to, restrict or delete your personal information. You may withdraw consent where processing relies on consent, and you may opt out of direct marketing at any time. To exercise a right, email juanene@juanenefrydman.com. We may need to verify your identity before responding.
Complaints
If you are concerned about how your personal information has been handled, please contact Juanene first so that we can try to resolve the matter. You may also lodge a complaint with the Information Regulator of South Africa. Current contact details are available at https://inforegulator.org.za.
Third party links
The website may link to third party sites, including book retailers and LinkedIn. Those sites have their own privacy practices, and we are not responsible for their content or handling of personal information. Please review their policies before providing them with personal information.
Changes to this policy
We may update this Privacy Policy from time to time. The latest version will be posted on this website with its effective date.